Last updated 7/21/2022
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hourshaircare.com (the “Site”). We respect the sensitive nature of any personal information you provide to us. By accessing and using the Sites, you consent to the collection, use and disclosure of information as outlined in this Privacy Policy.
Personal Information We Collect
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. When you visit the Site and subscribe to obtain more information about our Services, we collect certain information about you such as your device information, including information about your web browser, IP address, time zone, some of the cookies that are installed on your device such as the Facebook cookie, and information available through Google Analytics. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We may collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including what you purchased; your name, age, billing address, shipping address; and payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.
We also obtain Personal Information from you when you join our mailing list, create an account, or otherwise provide us with your information. It is possible to view our website without providing any personal details. However, without registering your details you will not be able to use the Services.
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or orderconfirmations). Additionally, we use this Order Information for purposes such as, but not limited to:
- Communicate with you; provide information regarding our Services, including selling our products; provide answers to your questions or inquiries
- Establish an account
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We do not sell, trade or license Personal Information about our users for marketing purposes. We do not share your Personal Information unless it is necessary to fulfill our responsibilities, including providing information or Services. We do not share your Personal Information unless it is necessary to fulfill our responsibilities, including providing information or Services to you, including payment for our products.
We may receive some information that you submit to any third party website or application that you access through the Service. You should check the privacy policy of that website to find out how they will use your personal information.
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Google Analytics to help us understand how our customers use the Site. Read more here about how Google uses your personal information: https://www.google.com/intl/en/policies/privacy/. We use Meta Pixel to understand how Facebook helps our customers reach our website. You can read more about how Meta uses your Personal Information here: https://www.facebook.com/business/m/privacy-and-data.
Our payment processors are subject to their own privacy policies.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Personal Information Retention
We retain the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Do Not Track
Although some browsers currently offer a “do not track (‘DNT’) option,” no common industry standard for DNT exists. We therefore do not currently commit to responding to browsers’ DNT signals.
Your rights – California
Visitors to the Sites who are California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us by emailing hello@hourshaircare.com.
Under certain circumstances, California Civil Code Section 1798.83 states that, upon receipt of a request by a California consumer, a business may be required to provide detailed information regarding how that business has shared that customer’s Personal Information with third parties for direct marketing purposes. However, the foregoing does not apply to businesses like ours that do not disclose Personal Information to third parties for direct marketing purposes without prior approval or give customers a free mechanism to opt out of having their Personal Information disclosed to third parties for their direct marketing purposes.
Communications
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Social Networks
If you choose to connect to our Sites through a third-party social network such as Facebook, Instagram or YouTube (each, a “Social Network”), we may collect Personal Information from your profile on such Social Network, such as your name, username, and email address. In addition, our Sites offer links to our accounts on Social Networks. If you decide to use such features, they may allow the sharing and collection of information both to and from each such Social Network, so you should check the privacy policy of each Social Network before using such features.
Links to Other Sites
If you follow any links that direct you away from the Sites, including links to social media sites or other sites, this Privacy Policy will not apply to your activity on the other sites you visit. We do not control the privacy policies or the privacy practices of any third parties.
Privacy in Submitted Materials
If you submit any materials to us, either directly or through a social media platform, such as Instagram, such materials, including photos or comments, may be displayed on the Sites, including photos of yourself or other individuals. We may also display your first name in connection with the first initial of your last name in connection with comments submitted by you. By submitting such materials, you forego any privacy rights in such materials. Please consult the Terms of Service for other conditions relating to the submission of materials to us directly or through social media sites.
Security Policy
Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information. You may designate an authorized agent to make a request on your behalf. Such authorized agent must have permission to submit requests on your behalf. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.
We take commercially reasonable steps to protect our customers’ Personal Information against unauthorized disclosure or loss. However, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we strive to protect user information we cannot ensure or warrant the security of any information you transmit to us or from the Sites. You engage in such transmissions at your own risk.
If you believe your Personal Information is being improperly used by us or any third party, contact us immediately at hello@hourshaircare.com.
Children Under 13
Our Sites are restricted to the use of individuals over the age of 13. We therefore will take measures to verify the age of our users. No portions of the Sites are directed to children under the age of 13. Consequently, we do not knowingly collect personal identifying information from any person we know is a child under the age of 13. If we learn that we have collected personal information from a child under age 13 we will delete that information as quickly as possible. If you are a parent or guardian of a child under 13 years of age and you believe your child has provided us with Personal Information, please contact us at hello@hourshaircare.com.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may change this Privacy Policy from time to time. Please check back periodically for up-to-date information about our privacy practices.
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting opt out link.
Your Rights and Obligations
We ask that you keep the Personal Information that you provide to us current and that you correct any information you have provided to us by contacting us at hello@hourshaircare.com. You warrant that all Personal Information you provide us relates to only you and is true and correct.
You can access or update your personal information by contacting us at hello@hourshaircare.com. Please list your requested changes.
If you use the Sites, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account.
Deleting Your Information
If you want us to delete your Personal Information and your account, please contact us at hello@hourshaircare.com with your request. We will take steps to honor your request and delete your information, but some information may remain in archived/backup copies for our records or as otherwise required by law. You may not delete information relating to our communications relating to the specific Services that we are providing for you if you wish to continue receiving such Services, including orders of our products. Deletion of your Personal Information is subject to our obligations as set forth in the section relating to Personal Information Retention.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@hourshaircare.com or by mail using the details provided: hours haircare, 3 Britton Place, Voorhees NJ 08043.
